Palace Hotel, Manchester

Oxford Street, Manchester, M60 7HA 4

A magnificent terracotta grade ii listed building within the bustle of Manchester city centre with newly refurbished contemporary rooms and many interesting arc... more

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£ Rooms from £75 (≈ $137) per night
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7/10 Overall rating

Category Average Rating
8/10 Check-in process
7/10 Your room
7/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
7/10 Performance of staff
7/10 Overall experience
8/10 Overall value for money
  • 5/10 Anonymous ( Young couple) 

    on  April 18, 2008

    "Room mix-up on check-in. Took 20 mins for receptionist to fix, because of mix-up, no morning paper delivered to room. Menu very poor in bar. Waitress told us of 'specials' on the menu that night, turned out not to be any because it was Sunday, ordered Soup and a sandwich which took over 40 minutes to arrive. Service in the restaurant for breakfast was much better." (97982721)

    Locality

    2 of 2 people found this review helpful:

  • 10/10 Anonymous ( Mature couple) 

    on  April 17, 2008

    "From time of check-in we were impressed. At all times we found staff very helpful & courteous. Our room was very clean and comfortable, if we had one little quibble - it was that we found it quite hot at night. We had breakfast both mornings and there was a very good choice,all tastes were catered for. The hotel is beautifully maintained and we would have no hesitation in recommending it to anybody. We hope to visit Manchester again and this will be top of our list for accomodation." (97658647)

    We liked the general atmosphere

    2 of 2 people found this review helpful:

  • 8/10 Anonymous ( Mature couple) 

    on  April 26, 2008

    "The rate for the room was good but we found the prices of meals very expensive for what we actually got but perhaps this is the going rate in Manchester? The hotel itself and general surroundings were excellent." (97042884)

    Decor and overall cleanliness

    What was the purpose of the glass partition on the bath?

    1 of 1 people found this review helpful:

  • 7/10 Peter ( Family with older children) 

    from Navan , IE  on  August 11, 2008

    Male staff were friendly, warm and made every effort to be helpful.

    Female staff were just cool and professional. They say the right words but didnt mean them. I ordered food through room service, after 50 minutes i enquired again to be told they didnt know what room. Then I believe the food caused my son to get food poisoning. Your staff can testify to his illness the following morning.

  • 5/10 Roy ( Mature couple) 

    from Fleetwood , GB  on  August 9, 2008

    "Dissapointed with the room. I work in the middle east, this couple of nights were to celebrate our anniversary on our visit home. Not what i'd hoped for!" (108016643)

    Staff were very helpful. Good location.

    Very dissapointed with the actual room. Bed seemed very small. Room advertised as "superior" was more like a room i would expect from a Blackpool "bed & breakfast"! Lift out of order for a day!

  • 8/10 Anonymous ( Solo leisure traveller) 

    on  August 6, 2008

    "Nice environment, good clean room, I would recommend it." (107128988)

    Day staff really pleasant, welcoming, and helpful.

    Night staff reluctant to help - lights not working in the room so asked if I'd move rooms at 02:00am. I had to insist strongly to get anything done. Night manager was helpful though.

  • 9/10 Anonymous ( Solo business traveller) 

    on  April 16, 2008

    "Very stylish old hotel offering good value for money. Good location for all amenities and excellent staff. Views from the rooms are not very good since the hotel is very close to the railway station but the quality of the bedrooms definitly compensates. Rooms overlooking the main road can be noisy due to late drinking disco bar close by. Very good choice at breakfast but the cooked food ( Bacon, eggs etc) were a bit stale and not very nice to eat." (97880868)

    Fabulous bedrooms, great reception area and a very nice bar/dining room. Also, the staff were very friendly and helpful.

    although there was a large choice at breakfast, the cooked food was a bit stale and not very nice to eat.

    1 of 1 people found this review helpful:

  • 9/10 Asha ( Young couple) 

    from Purley , GB  on  July 27, 2008

    Characterful room, excellent breakfast, fantastic location close to Oxford Road train station in Manchester city centre

  • 8/10 Anonymous ( Mature couple) 

    on  April 15, 2008

    wonderful hotel building, well situated in centre of town

    VERY VERY noisy in rooms at front of hotel on Friday night - there is a club opposite that doesn't close till 4am

    1 of 1 people found this review helpful:

  • 10/10 Karen ( Mature couple) 

    from Stoke on trent , GB  on  June 24, 2008

    "Excellent all round service, needed to change my booking at short notice and was able to do so via the telephone with very helpful staff." (108027827)

    The hotel is in a good location not far from the heart of the centre, the Arndale Centre is within walking distance. Breakfast at the hotel was excellent, loads of choice - hot and cold. Drinks at the bar in the evening were not too badly priced also. Rooms comfortable.

    No bad points but the hotel is quite big and finding your room can be daunting.

  • 7/10 Michelle ( Mature couple) 

    from Milnthorpe , GB  on  April 8, 2008

    "we only stayed one night apart from the above it was a pleasant stay although we were a little close to the railway,but overall we would book again" (97165232)

    in the heart of manchester.

    we found the bed linen grubby don,t think it had been changed from last guest.

    1 of 1 people found this review helpful:

  • 9/10 Anonymous ( Mature couple) 

    on  June 18, 2008

    "excellent" (97984466)

    every thing very good, nice staff

  • 8/10 Anonymous ( Solo business traveller) 

    on  April 4, 2008

    "I gained sufficient information over the Internet so there was nothing more I needed. One minor comment - on my booking confirmation it stated that I would have a bottle of wine in my room but this didn't materialise. When I mentioned this on my departure I was then offered a bottle." (97999833)

    Very spacious room. The building was very impressive.

    Very noisy during the night (trains + club over road)

    1 of 1 people found this review helpful:

  • 10/10 Tracy ( Mature couple) 

    from Staffs , GB  on  June 15, 2008

    "excellent, hoping to return" (97090495)

    clean, resposnive attentive staff

  • 9/10 Anonymous ( Mature couple) 

    on  April 3, 2008

    "This was a very friendly, helpful, clean and professional hotel. If I was to re-visit anytime in the future, I would ask for a room with a better view in order to stop it from feeling like it was evening all day long." (97139319)

    A clean, quite and very spacious room with everything you required.

    As the room was at the back of hotel, there was no view therefore making it a very dark room.

    1 of 1 people found this review helpful:

  • 10/10 Anonymous ( Mature couple) 

    on  June 11, 2008

    "happy to stay anytime" (97776736)

    great decor

  • 10/10 Anonymous ( Young couple) 

    on  April 1, 2008

    "A really nice hotel, a nice mix of modern and retro. Have attended a function in the Grand Ballroom and it was excellent. Have stayed in both executive room and standard double and both were great value for money. Staff were polite and accommodating. Rooms and linen were clean and fresh." (97405452)

    It's position in relation to Comedy Store and Deansgate Locks. Breakfast was delicious also!!

    Nothing

    1 of 1 people found this review helpful:

  • 4/10 Anonymous ( Solo business traveller) 

    on  June 8, 2008

    "See above" (97774899)

    Nice decor, good atria. Good size room, clean

    Staff were not helpful. Especially night time staff. Poor english, rude Breakfast was of a poor standard. No leisure facilities. Definitely not 4* service. Barely 2* in terms of service. I will not be using this hotel again unless I am desparate. I certainly will not recommemend staying at this hotel!!!

  • 9/10 Susana ( Young couple) 

    from Lleida , ES  on  March 5, 2008

    "The hotel was incledible! Was so so nice and majestous!" (97728151)

    Perfect, only two thinks that I don't understand. They give me a handicapped person room, and the bathroom was so disconcerting. And someone use my name and my number room to take dinner in the Temple bar, and at the check out, include this in my account. But I realise obout that and don't pay.

    1 of 1 people found this review helpful:

  • 9/10 Lynn ( Same sex couple) 

    from St helens , GB  on  June 3, 2008

    "Overall experience was very good. I have stayed at this hotel twice before in the past 12 months and found it great everytime. " (97274768)

    The consiage on the afternoon of our visit was excellent unfortunately i didnt get his name. Everything was very nice.

    Embarrasing when asked about the package we had bought through yourselves that included a glass of champagne and capapes during the stay as staff said never heard of such an offer.??????

  • 10/10 Anonymous ( Mature couple) 

    on  January 1, 2008

    "After reading some of the reviews we were worried about what to expect. I shouldn`t of bothered worrying as the room was excellent very clean tidy and no smells, as was noted in some of the reviews,and the staff could not have been more friendly and helpful if they tried." (97912659)

    Excellent clean tidy room, very friendly and helpful staff

    Nothing

    1 of 1 people found this review helpful:

  • 9/10 Robert ( Mature couple) 

    from Gloucester , GB  on  May 14, 2008

    "very comfortable, pleasant staff, good breakfast" (97110041)

    the luxury of the room

  • 6/10 Gregory ( Mature couple) 

    from Kettering , GB  on  December 30, 2007

    "Nicely situated om the edge of the city center. Nice public areas. The girl on reception when we checked in was terrific, a good ambassador for the hotel. £22 for parking was a disgrace and £14 more than I was advised. Noisy unloading of lorrys in the service yard, we got the impression that it went on all night. A noisy couple next door proved the wall sound insulation to be inadequate. Interesting building for anyone like me that has an interest in Civil Engineering or Victoriana." (97331275)

    Friendliness of the staff, and a good breakfast. Interesting building.

    Small room and small double bed compared to all other hotels that have stayed in. Slight unpleasant smell in the room and all this after an upgrade.

    1 of 1 people found this review helpful:

  • 10/10 Liam ( Young couple) 

    from Telford , GB  on  April 30, 2008

    great building,lovely rooms 10/10

  • 8/10 Anonymous ( Mature couple) 

    on  December 10, 2007

    "Some confusion at check-in as to how many rooms had been booked. Tried to charge for breakfast that we had not had at checkout. Hotel was in a good central location for exploring Manchester on foot. Car parking at NCP was expensive. Would have preferred to be able to book online rather than having to telephone." (97947739)

    Room was very comfortable.

  • 5/10 Anonymous ( Group of adult friends) 

    on  November 7, 2007

    "overall value for money as breakfast was included, however I would rate tho hotel less than 4* compared to two other hotels I have recenctly stayed in close by." (97673747)

    locality

    staff a little unhelpful and unfriendly. Room was a little smelly and too hot, also very dark as inadequate lighting for size of room

  • 10/10 Joanna ( Family with older children) 

    from Rotherham , GB  on  October 24, 2007

    "The stay was fantastic, this was my third visit to the hotel and again I was not let down" (97474931)

    It was very comfortable

    Possibly lack of tea making facilities

  • 10/10 Caroline ( Group of adult friends) 

    from Selston , GB  on  October 4, 2007

    "We had a wonderful weekend, the staff were great and extremely helpful, the only thing we didn't have was a map but that wasn't for long as when we booked in we were given an extremely good map that we carried around all weekend and never got lost once, we really can't complain about anything." (99637242)

    The accommodation was clean and very comfortable,a very good size room which is unusual, we had a lovely room, it was an upgrade to a contempary room. It's well worth paying alittle extra.

    I didn't dislike anything about the room, we thought it was great, the only thing i'd mention is the lighting could have been alittle brighter, but thats hardly worth complaining about.

  • 8/10 Anonymous ( Solo leisure traveller) 

    on  July 23, 2007

    "Stayed here many times good hotel for a reasonable price including breakfast." (97927321)

    Good practical location and accomodation for parents close to Student City

    Parking offsite but within easy walking distance

  • 3/10 Anonymous ( Family with older children) 

    on  July 20, 2007

    "i DO THINK THIS HOTEL WAS GOOD VALUE AND WOIULD NOT STAY THERE AGAIN. CAR PARK WAS TOO FAR AWAY THIS SHOULD HAVE BEEN STATED IN WRITE-UP ON INTERNET. ALSO WE WERE 3 ADULTS PARENTS AND 22YEAR OLD WE COULD HAVE HAD ONE ROOM AS THERE WERE 2 DOUBLE BEDS AND SAVED MONEY IF WE HAD KNOWN. THIS WAS JUST AN OVERNIGHT STAY FOR OUR DAUGHTERS GRADUATION BUT I FEEL IT WAS A WASTE OF MONEY AS OUR ROOM SMELT SO BAD WE DID NOTHAVE A GOOD NIGHTS SLEEP. WE WOULD BEEN BETTER RESTED STAYING AT HOME AND GETTING UP AT 5 IN THE MORNING TO TRAVEL TO MANCHESTER TO BE THERE ON TIME. SORRY BUT WILL NOT BE STAYING WITH AGAIN. i DID NOT COMPLAIN AS THERE WAS NOT ENOUGH TIME HOWEVER I WOULD LIKE A REPLY FROM YOU. BODDINGTON. E-MAIL boddington5@tiscali.co.uk" (97611392)

    A VERY NICE GRAND HOTEL. GOOD SHOWER AND SOFT TOWELS.

    FOUND IT DIFFICULT TO FIND THE ROOMS. EXPLANATION NOT ADEQUATE. A MAIZE OF CORRIDORS AND NOT ENOUGH SIGNS OR LIFTS. ONE OF THE ROOMS SMELT EVEN THOUGH IT HAD ALWAYS BEEN LISTED AS NON-SMOKING., NOT PLEASANT TO SLEEP IN. IRON DID NOT WORK IN ROOM. ONLY TWO TEA BAGS. COOKED BREAKFAST WAS DRY AND HAD BEEN STANDING FOR A LONG TIME COULD HAVE BEEN A LOT BETTER. TEA WAS PLENTIFUL AND TOAST.

  • 4/10 Anonymous ( Solo leisure traveller) 

    on  July 15, 2007

    Location

    Very noisy in the room

  • 7/10 Anonymous ( Solo leisure traveller) 

    on  July 6, 2007

    "The hotel is good value for money - however our bedroom was very near to a train line so we could hear the trains all night. The beds were hard and the pillows were not of a good quality." (99284051)

    The hotel is in the centre of Manchester.

    There are no parking facilities.

  • 10/10 Peter ( Mature couple) 

    from Walsall , GB  on  July 3, 2007

    "Palace , you have got one great Hotel. It is an adventure coming about once every 5 weeks or so to see if the room is modern, Classical, hight ceiling or low, one room or 3!! as was the case once just like being transported back in time, how good was that.Dont ask what the room is going to be like , just waite for the surprise and enjoy." (99529501)

    We thought the accommodation was very good. We enjoy discovering what kind of room we are going to get because it is so differant every time. We just love this place and recommend it.

    nothing to dislike

  • 10/10 Keith ( Mature couple) 

    from Birmingham , GB  on  June 20, 2007

    The room was large and quiet and had excellent easy chairs.

    The television was a little dated with a bare minimum of stations and did not have teletext.

  • 7/10 Richard ( Mature couple) 

    from Rossendale , GB  on  June 20, 2007

    "the hotel was fine, the staff were polite and helpful. Active hotels, however were very poor, despite sending me confirmation of the booking, three weeks prior to my visit, they had failed to notify the hotel. This mean upon our arrival no room had been reserved for us. Luckily the hotel was not full and happily accomodated us, if the hotel had been full, this could have been very embaressing." (99525400)

    rooms were clean, modern and well equiped

    windows did not open, lack of fresh air

  • 10/10 Michelle ( Young couple) 

    from Barnoldswick , GB  on  June 19, 2007

    Location

  • 3/10 Stuart ( Mature couple) 

    from Wigan , GB  on  May 30, 2007

    "This hotel will no doubt appeal to stag/hen parties or builders/workers on contracts nearby but it does not lend itself to special occasions. We booked a reasonably priced room which was adequate for the price. Maybe we expected too much. The place could do with a good paint and decoration and a few smiles." (99290053)

    close to amenities

    tatty, smelly stairway (flooded carpet at some point?) lack of air of welcome. Staff simply adequate. If you have meeters and greeters near the door they should meet and greet as opposed to ignore and chat.

  • 9/10 Anonymous ( Mature couple) 

    on  May 16, 2007

    Very impressive on entering the hotel and staff were very professional and friendly.

    Drinks in the hotel bar extortionately priced

  • 8/10 Desmond ( Group of adult friends) 

    from Newry , United Kingdom;GB  on  May 11, 2007

    "Very good accommodation, and nice hotel" (99274295)

    Spacious room,

    Cost of drinks in bar and the fire alarm went off in the hotel but not in our section

  • 8/10 Anonymous ( Mature couple) 

    on  May 8, 2007

    "A fantastic hotel with easy access to the train station, city centre shops and nightlife. Would definitely stay at the Palace again, but not in room 011." (99900344)

    The fact that the hotel was a listed building interested us greatly.

    We stayed in room 011 and experienced a considerable amount of noise in that we believe our room was adjacent to the aircon extract system.

  • 3/10 Denise ( Group of adult friends) 

    from Singapore , SG  on  May 3, 2007

    "The concierge and reception had told us that the laundry could be done in a day if left outside our room. However, when we enquired againwhen we reached our room, we were told that laundry was not done on a Sunday and we had to wait till Monday. Would have been good if staff gave us more accurate information in the first place. In the end, we had to wash our laundry in the bathtub. For convenience of business travellers,please offer laundry on weekends." (99121331)

    Location is central. Breakfast resturant and food is excellent.

    That laundry is not done on a Sunday.

  • 10/10 Carol ( Group of adult friends) 

    from Skelmersdale , GB  on  May 1, 2007

    "I would recommend this hotel to friends and family, a beautiful hotel, very helpful staff, overall an excellent experience that I would repeat again and again." (99629291)

    The Hotel was excellent, clean and very helpful staff.

  • 8/10 Anonymous ( Solo business traveller) 

    on  May 1, 2007

    keep up the good work

  • 8/10 J p ( Mature couple) 

    from Redditch , United Kingdom;GB  on  April 18, 2007

    "This hotel was ideally situated for theatre visits as theatres are all within walking distance of the hotel. However, we were not informed prior to our arrival of the car parking facilities which were provided at a local car park a short walk away offering concessionary rates. We parked quite far from the hotel. We would know next time but this could have been better explained on the web site when booking." (99311785)

    Comfortable bed, air conditioning, good breakfast

    No car park at hotel. Beverages in room could have been better stocked. Fresh milk would be better than long-life

  • 10/10 Anonymous ( Young couple) 

    on  April 18, 2007

    "the hotel was out of this world ,i loved it.i walked into my room i was speechless it was beautiful ive never stayed in a posh hotel before ,i felt like a princess for the night,i stayed in my room all night i was so comfy i didnt want to leave. the decorating was loverly.the furnishing was great,the bed was fanstastic. i loved it all first class all the way. i will be staying here again. and i have told all my mates and family." (99690848)

    i loved the room so posh

  • 8/10 Anonymous ( Young couple) 

    on  April 16, 2007

    clean, friendly hotel

  • 10/10 Nicola ( Young couple) 

    from Bristol , United Kingdom;GB  on  April 13, 2007

    "Very nice and lovely hotel i did book this hotel for the fact that the Palace Theatre was next door. If we do visit Manchester again i will defo book this hotel." (99449447)

    The room was very nice, i'd requested a nice room with a view as i had arranged a surprise night away for my husband's birthday.

    The room upstairs had squeeky floorboards and being woken up at 7am by someone who sounded like they we're just pacing up and down for some exercise for 2 hours, wasn't very nice to hear!!!!!!!

  • 9/10 Anonymous ( Young couple) 

    on  April 7, 2007

    good size rooms, in a good location

  • 7/10 Andrew ( Solo business traveller) 

    from Holywood , United Kingdom;GB  on  March 27, 2007

    "The stay was only for one night so a little hard to form a good opinion, but the room was good and I paid a lot to have that, I went for breakfast which I founf to be very very poor, the staff not very helpful and the fod cold, I paid 15.00 for this, I also ordered toast which did not arrive, coffee was poor and was not able to get a top up. Other than that experience the stay was fine." (99951179)

    The room I booked was one of the larger rooms so I got really what I paid for.

    If anything I think it was over priced and in my case the room was a little hard to get to.

  • 8/10 John ( Mature couple) 

    from Calgary , Canada;CA  on  March 21, 2007

    "The hostess at the breakfast buffet was a little confused when we went for breakfast on Saturday march 18,07 @ 10:30am .She asked for our suite number,which I gave her. She Checked her list and circled it. Then asked if we had paid for breakfast? I replied , why would I pay for something I haven't even had yet. she seemed confused. My wife felt un comfartable about this situation. The hostess then had me sign some form of paper and then allowed us to the buffet, which was excellent by the way. The front desk had my credit card on file so I am not sure why you would put your guests in a potentially embarrising situation? We are seasoned travellers and just found that situation un necessary." (99416786)

    The style and decore of the suite.

    Suite 202, the door stop is behind the door which is ok , but the it is also in front of the closet. This caused me to stub my toe when I was using the clset.

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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