London Heathrow Premier Inn, London

15 Bath Rd, Heathrow, Hounslow, London, TW6 2AB

 

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3

Conveniently located 1.6 km from terminals 1, 2, 3 and 4 of Heathrow Airport, this newly opened hotel is well equipped and suitable for families. All rooms an... more

 

£ Rooms from £55 (≈ $94) per night
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8/10 Overall rating

Category Average Rating
8/10 Check-in process
8/10 Your room
8/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
8/10 Performance of staff
8/10 Overall experience
9/10 Overall value for money
  • 7/10 Shirley ( Group of adult friends) 

    from Crete , US  on  August 24, 2008

    "In an English speaking country I believe hotel desk employees should be proficient in speaking English. Communication was somewhat challenging. Not having air conditioning was a big problem--especially after changing rooms with the promise that the air conditioning would be working. It was commendable of you to offer a refund, which entirely changes my view of your business following my experience. Your extremely close location to Heathrow airport with shuttle service was outstanding." (107121354)

    Your female registrar M---, on duty on Aug 22 a.m.was very helpful and efficient, assisting me with my complaint regarding no air conditioning in either of the two rooms I had tried. I was pleasantly surprised and pleased with her resolution of the problem. Only because of her, I would book a room again with your hotel and recommend it to others as M--- illustrated your desire to stand behind the quality of your product.

    Booking information did not include your policy that children over 15 are expected to be booked in their own room. This seems outlandish to me as many U.S. hotels require a person to be 21 in order to even book a room at all. Your room was described as a family room which is misleading if you consider how many families have children older than 15. Offering rooms with sleeping capability for 3 or 4 is a need you should help fill. Expecting American families to book multiple rooms is not reasonable and customary. European hotels could help promote tourism by changing their policy regarding multiple room bookings for groups larger than two. Booking according to sleeping capacity makes far more sense.

    1 of 1 people found this review helpful:

  • 7/10 Anonymous ( Same sex couple) 

    on  June 4, 2008

    "adequate" (97628662)

    good basic facilities

    small things not working eg shower tap had to be propped up with hair clip to make it work, and tv fuzzy.hopper bus expensive @ £4 each

    4 of 4 people found this review helpful:

  • 8/10 Andrew ( Solo business traveller) 

    from Nicosia , CY  on  October 3, 2008

    "Good and as expected from Premier from previous experience. " (107264669)

    Quick and efficient once the queue of people had gone down on check in.

    Need more check in staff when the queue gets to big. Some parties were asking so many irrelevant questions that it took along time to get to the desk. Only one waitress catered for those sitting actually outside the restaurant even when the tables were fully booked.

  • 10/10 Anonymous ( Mature couple) 

    on  October 3, 2008

    "A Nice but short stay" (108022282)

    Compared to other English hotels we feel that you are doing a good job. A nice change from The London hotels that we used.

  • 9/10 Anonymous ( Mature couple) 

    on  September 26, 2008

    Room and staff excellent

    Staff were very co-operative and cheerful carrying out their duties but, we had to wait some considerable time before actually receiving our evening meal. Breakfast self-service was ideal as far as choice and quickness was concerned but, there was a lot of coming and going, hustle and bustle, by customers and staff continuously passing by our table which was a little disconcerting.

  • 10/10 Anonymous ( Mature couple) 

    on  July 31, 2008

    "We would certainly choose this hotel again. " (97701886)

    The friendly and helpful attitude of staff at this hotel was quite outstanding. Although it is close to the airport, we found the soundproofing to be excellent.

    1 of 1 people found this review helpful:

  • 9/10 Grace ( Family with young children) 

    from Milton keynes , GB  on  September 20, 2008

    "Better than expected for budget hotel. Would stay again." (107288627)

    Staff were excellent. Very pleasant atmosphere.

  • 9/10 Anonymous ( Family with older children) 

    on  September 16, 2008

    "Very good" (108026817)

    Staff, very friendly and helpful. The play area for my young daughter was very good too!

    Little noisy at night, as our room was on the ground floor by a hall door.

  • 8/10 Anonymous ( Mature couple) 

    on  June 3, 2008

    "Pleasant." (97307331)

    Very Clean, and quiet.

    Not enough towels in bathroom.

    3 of 3 people found this review helpful:

  • 9/10 Paul ( Family with older children) 

    from Burton on trent , GB  on  September 11, 2008

    "Good. Would rebook definately." (107204259)

    Nice, clean and refreshing stay. Bed exceptionally comfortable. Breakfast good value (if with family)

    One of the receptionists could have been a little more friendly. I didnt know the car park ticket procedure and she must have thought everybody should know it. Asked for a airport view room for my boys which I was told when given key I would have but it wasnt. At £93.00 parking ought to be included.

  • 10/10 Anonymous ( Same sex couple) 

    on  June 9, 2008

    "Very pleased. Would definitely stay again." (97205916)

    Very enjoyable. Quiet room. Excellent dining room and service. Easy bus service to and from airport. Clean and comfortable.

    2 of 2 people found this review helpful:

  • 10/10 Rachel ( Family with older children) 

    from Bristol , GB  on  September 6, 2008

    very good service .staff helpfull. good for childern play area by bar so can have a drink whilst able to watch childern. food good reasonably priced. will be booking next year for a week stay excelent hotel. highly recommened it

  • 10/10 Clifford ( Mature couple) 

    from Holgate , AU  on  June 14, 2008

    "Great place to stay before leaving on an early flight" (97276735)

    This hotel was the best we stayed at in the UK

    1 of 1 people found this review helpful:

  • 7/10 Anonymous ( Young couple) 

    on  August 21, 2008

    The curtains didn't keep out all light from the reception area, which our room was above, and the extractor fan in the bathroom didn't turn off even when the bathroom light was off. I thought maybe it was on a timer after the light was switched off, but apparently not. Being a light sleeper this prevented me from sleeping well at all. Unless it's been repaired since you can check this in the room i stayed in!

  • 8/10 Anonymous ( Solo leisure traveller) 

    on  August 19, 2008

    "overall very good" (107186372)

    I had a good feeling about the hotel on arrival

    would have preferred a room with an outside aspect. The waiting area around the lifts did not apprear airconditioned and I did not find the stairs as an alternative to taking the lift. perhaps I didn't look hard enough!

  • 8/10 Anonymous ( Group of adult friends) 

    on  August 18, 2008

    "excellent, staff were helpful with directions" (108083981)

    Clean well organized

  • 10/10 Anonymous ( Young couple) 

    on  August 9, 2008

    clean, comfortable, a pleasure to stay.

  • 9/10 Anonymous ( Young couple) 

    on  May 26, 2008

    "Good accommodation with well-appointed rooms. Staff were friendly and helpful. Restaurant offered a good range of reasonably-priced dishes." (97318275)

    Convenience to Heathrow. Well-appointed rooms.

    Would have preferred the option of a continental breakfast rather than only the Full English one.

    1 of 1 people found this review helpful:

  • 10/10 Samantha ( Same sex couple) 

    from Woolgoolga , AU  on  August 7, 2008

    "Very impressed with the stay. Staff were extremely welcoming and informative. The room was very clean and this meant that I slept well and was ready for my flight back to Australia " (107265275)

  • 8/10 Anonymous ( Solo leisure traveller) 

    on  May 19, 2008

    "Accomodations were fine. Restaurant pricing was high. No ice machine. Loved the play area for 3yr old grandson. Convenient to airport. Helpful staff." (97150848)

    Convenient to airport.

    Unavailability of ice.

    1 of 1 people found this review helpful:

  • 10/10 Dean ( Family with older children) 

    from Hereford , GB  on  August 6, 2008

    "Awesome stay, great food great wine, was relaxing and trouble free. Couldn't of picked a better hotel" (107127689)

    Excellent

    1 lift was out of order for the duration of the stay

  • 10/10 Laureen ( Group of adult friends) 

    from Shetland , GB  on  August 5, 2008

    "Well pleased, handy with heathrow airport and would stay again." (97290347)

    The hotel was reasonably priced and in good order. The staff were very friendly and helpful.

  • 10/10 Richard ( Mature couple) 

    from Burnt pine , NF  on  July 29, 2008

    "Excellent acommodation, good food for all meals. Room was very quiet and of good size and well equipped. " (97919731)

    That we were able to aquire an extention to our overnight stay by way of late check out on our arrival at the hotel at an acceptable rate.

    Computer for which we paid fo was not working, however, we received a credit with no problem. Would like to have had a faucet with ability to get warm water not just hot or cold unless filled basin.

  • 10/10 Norma ( Solo leisure traveller) 

    from Dereham, norfolk , GB  on  June 26, 2008

    "Excellent overall" (108081127)

    This is the first time i have stayed at your hotel and it gave a good overall impression. Helpful staff, modern secure lifts with entry operated by room cards. Breakfast excellent.

  • 7/10 Santiago ( Solo leisure traveller) 

    from Buenos aires , AR  on  June 20, 2008

    Close to the airport

    No frigobar, bad tv reception

  • 9/10 Lynne ( Solo business traveller) 

    from Kidderminster , GB  on  June 13, 2008

    "Very happy." (97421962)

    Felt secure - single female. Staff very polite and try to be helpful - sometimes language difficulty. Not affected by aeroplane noise, but room ventilation noisy & air con noisy.

    Restaurant staff did not have a good understanding of what drinks were available from the bar. Fruit salad very disappointing - only apple & orange and 3 grapes.

  • 10/10 Irene ( Mature couple) 

    from Herts , GB  on  May 18, 2008

    We liked everything about the hotel and the staff are very nice and helpfull

  • 8/10 Anonymous ( Other) 

    on  May 16, 2008

    Good parking helpful staff clean room comfortable and tidy. Very pleased

  • 8/10 Richard ( Mature couple) 

    from Klamath falls , US  on  May 12, 2008

    "I think the on-line description should include views of the rooms, so we order what we want. The staff was friendly and helpful; having a customer relations person on hand was definitely a help, answering questions, etc. when the reception staff was busy with other customers. It should be noted that the shuttle is 4 pounds per person, not trivial, when compared with those who offer free shuttle." (97827623)

    Clean, simple and inexpensive. Convenient to Heathrow airport. A minor complaint about desiring two beds instead of one was resolved to our complete satisfaction... the staff was very friendly and helpful.

    Everything costs extra... the shuttle to the airport, Internet access, breakfast, parking to name a few. No exercise facilities or pool/hottub.

  • 8/10 Anonymous ( Solo business traveller) 

    on  May 3, 2008

    "Helpful" (97938581)

    Helpful staff re extended car parking stay Good atmosphere in high central lobby

    Ventilation in room could have been better Car parking while abroad, after end of overnight stopover, definitely not cheap!

  • 9/10 Kathryn ( Young couple) 

    from Warwick , GB  on  April 29, 2008

    "Would definitely stay at this Premier Inn again - the best I have stayed at in this chain. Active hotels are particularly good." (97679264)

    Good value, comfortable bed, large towels, excellent shower, good facilities at hotel - restaurant (good breakfast), bar open late serving food, shop, check-in staff very friendly and helpful

    TV choice limited

  • 10/10 Anonymous ( Solo leisure traveller) 

    on  January 7, 2008

    "Selected an inside room - very quiet. Slept soundly - ideal for rest before long flight. Excellent having a coffee shop in the foyer. Very comfortable and good value for money. Due to flight delays, had to stay a second night - hotel was very accommodating. This hotel has set the standard at Heathrow, I wish others would follow. Will stay again." (97437366)

    Inside room very quiet. Slept soundly - ideal for rest before long flight. Excellent having a coffee shop in the foyer. Very comfortable and good value for money. Will stay again.

    1 of 1 people found this review helpful:

  • 9/10 Anonymous ( Mature couple) 

    on  April 20, 2008

    "From arriving to departure we found the staff courteous and efficient which, together with cheerful disposition, made our brief stay most enjoyable. The catering available was far beyond the other hotels in the vicinity of Heathrow that we have used over thepast years." (97310725)

    Very comfortable especially the beds.

  • 8/10 Anonymous ( Mature couple) 

    on  April 15, 2008

    I found the accomaodation vey good. Rooms clean and tidy.

    I didn't find anything that I didn't like about the accomaodation.

  • 10/10 John ( Solo business traveller) 

    from Dunfermline , GB  on  April 10, 2008

    "The hotel is comfortable and convenient for travelling through Heathrow airport. All room facilities are functional and easy to use." (97626032)

    Clean.

  • 8/10 Anonymous ( Same sex couple) 

    on  March 31, 2008

    Easy access from reception.Comfortable beds. Good restaurant facilities.

  • 9/10 Anonymous ( Mature couple) 

    on  March 18, 2008

    "Perhaps a reduction in the breakfast cost if you book on-line would be an incentive ." (97422309)

  • 9/10 Barry ( Solo business traveller) 

    from London , CA  on  February 26, 2008

    "Overall this hotel provides a great facility for transiting guests. Its close proximity to the airport, convenient shuttle service and spacious rooms is a welcoming sight for weary travellers." (97171334)

    The large rooms and the open space of the entrance / reception area.

    Not able to store baggage beyond 24 hours. Especially in the case of being in transit this would have been very helpful

  • 9/10 Sanya ( Young couple) 

    from Coventry , GB  on  February 22, 2008

    CLOSE TO AIRPORT, CLEAN, VERY COMFORTABLE ROOMS AND GOOD RESTAURANT

  • 8/10 Anonymous ( Mature couple) 

    on  February 13, 2008

    "Rooms were lean & comfortable as expected. Food was good as was service. Courtesy bus back to airport was easy to find - not so easy to find bus to hotel from airport!" (97621373)

    Rooms, service is exactly as expected in a premier travel inn

    No complaints about accomodation

  • 9/10 Anonymous ( Mature couple) 

    on  February 6, 2008

    clean just what we needed and near Twickenham rugby which we came for. The staff were helpful with transport etc and bar open when we returned early sunday morning! We will come agaon.

    Parking fee of £8.00 a night/ day why cant it be free for hotel residents?

  • 8/10 Anonymous ( Other) 

    on  January 24, 2008

    "The hotel is very comfortable, clean and the staff are very friendly. Well-appointed hotel with full, high-quality, aminities including spacious rooms and bathrooms, good price. I recommend it to all the people who want's to stay during weekends in London" (97295679)

    The room is clean

  • 9/10 Anonymous ( Group of adult friends) 

    on  January 17, 2008

    "The general veiw is that this is a great hotel and serves its purpose as an airport hotel providing 24 hr service and a standard of customer oreitned care that rivals the americans!" (97360152)

    The rooms were very clean and in excellent condition. The bed was very comfortable. The shower was fantastic. the 24h costa coffee was a life saver!

    no free internet.

  • 10/10 Anonymous ( Young couple) 

    on  January 16, 2008

    All the staff were extremely helpful and accommodating.

    We did not have menu's in the room, therefore we were unaware that the facility was available at this hotel.

  • 9/10 Anonymous ( Mature couple) 

    on  January 5, 2008

    greeting of staff members, good size bedroom, clean and quiet. No disturbances.

    the room was abit cold even when using the air warmer. The food price should be included in the price when staying at the hotel. Also car park should be free for guests at the hotel.

  • 10/10 Anonymous ( Mature couple) 

    on  January 4, 2008

    "wehave stayed at this hotel for the past 2 years in transit for travelling from Heathrow. Its proximity is very important to us and the hotel in general beats many of the 5star hotels." (97968523)

    Everything in good working order and a good clean comfortable bed

  • 7/10 Henry ( Mature couple) 

    from Derby , GB  on  January 3, 2008

    convenient for heathrow and coach terminus. excellent breakfast

  • 9/10 Anonymous ( Young couple) 

    on  December 30, 2007

    "GREAT HOTEL NO NEGATIVES AT ALL" (97946696)

    Everything

    Nothing

  • 6/10 Anonymous ( Solo leisure traveller) 

    on  December 27, 2007

    Good simple room. Convenient.

    Good sound-proofing for the airport, but the corridors were noisy.

  • 8/10 Anonymous ( Solo leisure traveller) 

    on  January 5, 2008

    Space. comfortable bed

    I wanted individual soaps

    0 of 1 people found this review helpful:

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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